Refund & Returns Policy – CG Shop
Policy Duration
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Returns
- Item must be unused, in the same condition received, and in the original packaging.
- Receipt or proof of purchase is required.
- Please do not return items directly to the manufacturer.
Non-returnable items
- Perishable goods (e.g. food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial refunds may be granted if:
- Books show obvious signs of use
- Opened CDs, DVDs, tapes, video games, or software
- Items damaged, not in original condition, or missing parts (not due to our error)
- Returns made after 30 days from delivery
Refunds Process
- Once received and inspected, we will email you approval or rejection.
- If approved, refunds will be processed and applied to your original payment method within a few business days.
Late / Missing Refunds
- Check your bank account again.
- Contact your card provider or bank (processing times vary).
- If still unresolved, email us at orders@cgshop.co.za.
Sale Items
- Only regular-priced items may be refunded.
- Sale/discounted items cannot be refunded.
Exchanges
- We replace items only if defective or damaged.
- Email orders@cgshop.co.za to request an exchange.
Gifts
- If marked as a gift and shipped directly to you, you’ll receive store credit equal to the return value.
- If not marked as a gift, the refund will go to the original purchaser.
Shipping Returns
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable. If refunded, the return shipping cost will be deducted.
- For high-value items, consider a trackable shipping service or shipping insurance.
Need Help?
For any questions about refunds and returns, contact us at:
📧 orders@cgshop.co.za